Read more about what our clients have to say about working with us and find out more about our approach to brighter business through some of our case studies.
What our clients say
“It is that time of year again where we look at our supply partners and recognise those that have really gone the extra mile and in some cases a lot further than that.
We therefore take great pleasure in recognising the team at MBM Omega for their support throughout another tough year.
We make requests on numerous occasions for the supply of items that we are somewhat challenged to find, and I cannot recall an occasion where MBM Omega has not been able to help us and provides options for such.
A massive thank you from us to the team that looks after us for their hard work, support, and diligence once again this year and we look forward to continuing next year.
Facilities on behalf of Amex
“It has truly been a pleasure working with MBM Omega. We have built a great relationship with the team that looks after us over the past few months. Our key contact has been exceptional at providing quotations and delivery of products within short turnaround timescales and has always gone beyond the call of duty to ensure deliveries are made at stated timescale. For example, following up out of working hours to ensure a promise made was fulfilled!”
Facilities on behalf of Credit Suisse
“I have been working with the team at MBM Omega over the last 18 months and they have delivered every time, sometimes with very short timescales. They helped to source and purchase significant quantities of difficult to find PPE items in the first quarter of lockdown, how I don’t know, but they did it. They are now our go to for anything unusual. Our key contact is an amazing asset to MBM – she is polite, her communication is excellent, and she delivers when she says she will.”
Facilities on behalf of Veritas
“I found your client service team really nice to deal with and super helpful”
“It’s so much easier dealing with you guys. Everything is so easy to find and well organised. Such a user-friendly site. I have been kept informed all the way. I wished I’d found you sooner”
“That’s wonderful, thank you so much for that and for helping find us an unusual bottle opener! Great service!”
“Many thanks for the info. I have to say that during this period I’ve received the same exemplary service that I’ve come to expect in “normal” times. Many thanks to you and all your staff for helping me stay productive!”
“Your response to the pandemic and product offering has been very well organised – to be perfectly honest I think it is very competitively priced as well. You have done really well putting this all together.”
“Just wanted to say thanks for all your help over the last few months, been a delight to work with and you are certainly on my list for anything I need in the future.”
“Amazing service as always!! Thanks to all.”
“You are an absolute Godsend!! Thank you so much, you’re amazing. I genuinely appreciate you making this process so incredibly easy for me.”
“Many thanks for your help on this and your generous pricing.”
“The service we receive from MBM Omega is phenomenal. Deliveries are always here by 8am the next morning and the communication we receive from your teams is excellent. Our account is regularly reviewed with initiatives offering cost savings. There is no reason to look at another supplier and I would be happy to recommend MBM.”
“Christine went above and beyond what I was expecting for customer service. She kept me updated at every step and was able to find a solution despite the extremely last-minute request! This helped us no end, and was a real example of exceptional customer service.”
“We never thought we’d be able to surpass the service we received from our previous supplier but I can honestly say that not only has MBM Omega matched our previous service levels, they have exceeded them, as well as making us substantial savings.”
“We have been working with MBM since 2013 – Whilst the simple order process has not changed for stores (the forms are sent out on a monthly basis and faxed back to MBM) the process from a Head Office perspective has been much streamlined. The whole process from ordering to authorising and through to dispatch for all 160+ stores takes approximately ten days however only uses an hour or two of our time, whereby we manually authorise any anomalies with orders, this is managed quickly and efficiently via the online system. Customer support from MBM is great, any mis picks, of which there are very few (99.9% accuracy rate Q1 16) can be resolved directly by the store contacting MBM. Communication from MBM is friendly and personable, queries are usually resolved within the same day.
MBM have also worked with us to produce monthly reports tailored towards our business which help us to run cost-effectively. They have also been flexible in the format of our invoices so that we ensure that all areas of our business have visibility over their expenditure. Stock replenishment is monitored by MBM and any potential shortfalls are highlighted in good time. We receive in-depth quarterly reviews with our Account Manager to help us monitor budgets. As a whole I have found MBM very accommodating to the individual needs of our business, it is refreshing to work with a company who are willing to flexible in their approach.”
‘’Your team have been amazing, thanks to all for their hard work.’’
“Having recently renewed the lease to our offices, we decided to invest in refurbishing the office interiors. Critical to us was to bring onboard a supplier that was able to accurately reflect Landmark Chambers’ strong reputation. Also, it was vital we found a provider that was able to manage and deliver our multi-faceted specification including the M&E, carpeting, partitioning, washrooms, kitchen and breakout areas all refitted with interior decoration. It was also important to us that we had a turnkey solution with our chosen partner helping us specify, source and install our new office furniture. After a rigorous selection process, we engaged MBM Omega. The team really listened to our needs, made valuable recommendations and delivered the project on time and within the agreed budget. The contracts team were friendly, professional and kept us informed throughout. We are thrilled with the end result!”
“Prompt service, quick turnaround and efficiency are the words I would use to describe MBM Omega. Since we have been using them they have always responded to our needs with professionalism and courtesy, regardless of the size or complexity of the order. In addition, working with them has reduced our costs from approximately £104,000 to £37,000 over a 2 year period.”
“Informa Telecoms & Media has enjoyed a strong working relationship with MBM Omega for several years. They were appointed following a rigorous procurement exercise that examined everything from product range, service, quality, and costs. Over the years, as our main supplier for office supplies, they have proved extremely reliable and have built up an extensive understanding of our business and requirements. MBM Omega has proved to be professional, yet friendly, responsive and flexible. Their proactive approach to account management has helped us make substantial savings in terms of resources and management time as well as reducing our costs from approximately £58,000 to £11,000 over a 2 year period, and we thoroughly recommend working with them.”
“I decided to meet with a representative of MBM Omega because the initial “cold call” introducing the company was the nicest call I have ever had of its type. I wasn’t disappointed that I decided to have the meeting and was interested to see whether the expectations for service, delivery and cost savings could be met in the way that was promised! I am more than happy with every aspect of my dealings with MBM Omega – from the ordering which is quick and simple to how I am dealt with by everyone I have contact with there. Not to mention the cost savings which are a huge benefit! I find MBM Omega to be a lot better than many other suppliers because I feel that my custom is valued, I am not being “sold” to all the time and I have absolute trust that the standards set from the start will continue in the future.”
“MBM never cease to amaze me with the sheer professionalism, speed, and enthusiasm for what you do. Every member of your team that I have ever come into contact with has shown the same passion. I would also like to say it makes a massively refreshing change not to be “hounded” but staged sales calls by a hyperactive adult asking “what are my plans for the weekend” before saying “we have an offer on paper today”. So thank you very much for all your hard work and commitment!”
“I have used MBM Omega to supply and install office furniture for several refurbishment projects in our offices, including our head office. From the planning through to installation the level of service we received was second to none. I would have no hesitation recommending MBM Omega to anyone.”
“A great supplier! Always looking forward and looking for opportunities – which we don’t always accept but we appreciate their open and positive approach to business. They listen and then act. They deliver the right product to the right place on time. Errors are few and far between. I hear no ‘noise’ from the business – which is a good thing. I like the business model. It’s an improvement on what we had previously. Costs are being managed well. Am I glad we chose them? The answer is ‘yes’ and I am happy to recommend them.”
“MBM Omega, has been our supplier for 20 years. The services offered have changed massively over the years and they are now supplying us with stationery, office products, catering supplies, lunches, and ad hoc furniture. Through regular review meetings to manage our budgets, and being aware of our processes, they have added further services which have helped enormously. This includes MBM Omega sourcing our catering products in a different way which saves us money, time and stock rotation, and adds a personal touch. MBM Omega are extremely proactive in their approach to our requirements and always meet our expectations to a high level. They are always looking for feedback on their processes and staff and things that could be improved. I usually find this hard as I don’t think they could improve on the service and approach to us. Feedback in the past has always been passed back to their staff.”
“We have been a customer of MBM Omega for a number of years and they have always given us an outstanding service. There has been nothing that’s too much trouble for them and if we have needed to revise any templates it has always been done very quickly. As a person, I cannot recommend MBM Omega enough for their customer service and the quality of the work that they produce is impeccable.”
“We have been so pleased with the fit-out works carried out by MBM Omega in our Bradford site a few years ago. It is now our best location and if all sites were like it our staff would be very happy indeed!”
Facilities Manager, Family Action