MBM Omega recently carried out a client survey to measure our service, identify areas where we are performing well and address any that require improvement. We were delighted with the results which showed 100% of respondents felt MBM Omega employees were helpful and knowledgeable. The most popular adjectives used to describe MBM Omega account managers included proactive, supportive, knowledgeable, an excellent communicator and almost 100% would recommend us to another business.
Some of the comments included:
- “Our account manager is a pleasure to deal with – he will go out of his way to be helpful and actively looks at ways to support us. We couldn’t ask for more.”
- “Incredible service.”
- “Continues to support our business with excellent customer service.”
- “Our account manager has been very friendly and proactive at offering ideas.”
- “You are doing great!”
- “Every call I make to MBM Omega, or query raised, is always dealt with promptly & politely. As far as I am concerned, just keep doing what you’re doing.”
The survey provided valuable feedback and we were pleased to use this input to further tweak and improve our service.
Thank you to all our clients who took part in the survey.